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Privacy Policy

Compdat LLC · Last updated: May 20, 2026

Compdat LLC ("Compdat", "we", "us") is a managed services provider operating in the United States. This Privacy Policy explains how we collect, use, and protect personal information in the course of operating our business and providing services to our clients, including SMS messaging used for operational communications.

1. Information We Collect

We collect business and personal information necessary to provide managed IT services to our clients and to operate Compdat as a business. This includes:

  • Contact information (name, email, phone number, business address) provided by clients, prospects, vendors, and employees.
  • Account and authentication data for systems we operate or administer on behalf of our clients.
  • Service ticket and incident data, including any device, network, or system information needed to perform support.
  • Phone numbers used for SMS and voice communications (see SMS Messaging below).

2. How We Use Information

We use the information we collect to:

  • Provide managed services, technical support, monitoring, and incident response to our clients.
  • Communicate with clients, employees, and authorized contacts regarding service operations.
  • Send SMS and voice notifications for incident alerts, on-call communications, scheduled maintenance, and two-factor authentication.
  • Bill clients, manage subscriptions, and operate Compdat as a business.

3. SMS Messaging

Compdat uses SMS messaging to communicate with employees and authorized client contacts for operational purposes including on-call incident alerts, two-factor authentication codes, ticket updates, and scheduled maintenance notices. Phone numbers used for SMS are collected at employee onboarding or client account setup and stored in Compdat's internal systems.

Opt-out: Recipients may opt out of SMS messages from Compdat at any time by replying STOP to any message, or by contacting Compdat to remove their phone number from notifications. Standard message and data rates may apply.

Help: Reply HELP to any SMS message to receive contact information for support.

No third-party sharing of SMS data: Compdat does not share, sell, or rent SMS opt-in data, phone numbers, or message content with third parties for marketing or promotional purposes. SMS information is used solely for the operational purposes described above. We may share SMS information with our messaging provider (Twilio) solely to deliver messages, and with law enforcement when legally required.

4. Information Sharing

We do not sell personal information. We share information only:

  • With service providers and vendors who help us operate our business (for example, our messaging provider, our hosting provider, and our accounting system), under contracts that limit how they may use it.
  • With clients, regarding their own users, systems, and tickets, as part of providing managed services.
  • When legally required (subpoena, court order, regulatory request).

5. Data Retention

We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods vary by record type.

6. Your Choices

If you are an end user whose information we hold, you may contact Compdat to access, correct, or delete your personal information, subject to legal and contractual constraints. You may opt out of SMS messages at any time as described above.

7. Security

Compdat takes commercially reasonable steps to protect personal information from unauthorized access, disclosure, alteration, and destruction. No system is perfectly secure; we encourage prompt reporting of any suspected incident.

8. Contact

Questions about this Privacy Policy or our data practices may be directed to:

Compdat LLC
Email: privacy@compdat.com
Website: https://compdat.com

9. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.